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BomgarBomgar Remote Support Software


Support

Synergy FAQ

Visit our Synergy Teacher FAQ Page to view help docs and how-to videos for Teachers.

Visit our Synergy Office Staff FAQ Page for help docs and videos for Office Staff.

Or, visit our Synergy SIS Support Page  for more Synergy Support. 

Network and School Site Technology Status: 

This area will be maintained by the Technology Services Department Staff. 

Getting the technology assistance you need is quick and easy! 

Option 1

Call the Help Desk at

786-TECH (8324)

Use this option if you need immediate assistance. The PVUSD Help Desk is open from 7:30 am to 4:30 pm every school day and the help desk technicians can remotely assist you just like being with you in front of your computer.
Option 2

HelpTicket

Submit a Help Ticket

All staff members have the ability to submit a help ticket directly to our system. This is the most efficient way to request help from your Site Computer Support Technician. The Help Ticket system will automatically email you any time the request is updated or completed and you can add new information as well by simply replying to the help ticket generated email.

Synergy Support Line - Only


Synergy

Call the Synergy Support lines for immediate assistance:

Office Staff ext. 2486

Teachers ext. 2488

 

App Installs

iOS / Android

Site Support Tech Schedule and Calendars

School

Monday

Tuesday

Wednesday

Thursday

Friday

Alianza Charter

 

Jen

 

 

Jen

Amesti

Benji

 

 

Benji

 

Ann Soldo

 

Humberto

 

Humberto

 

Aptos High

Jeff

Jeff/ Lesley

Jeff

Jeff/ Lesley

Jeff

Aptos Jr.

Ryan

 

Ryan

 

Ryan

Bradley

Silvestre

 

 

Silvestre

 

Calabasas

 

David H.

 

David H.

 

Cesar Chavez

 

Silvestre

Silvestre

 

Silvestre

Diamond Tech. Institute

 

 

Erik (1/2 Day PM)

Erik

 

E.A. Hall

 

Edmundo

 

Edmundo

Edmundo (1/2 Day)

Freedom

 

 

Deb

 

Deb

H.A. Hyde

 

Benji 

Benji

 

Benji

Hall District

 

Ryan

 

Ryan

 

Lakeview

Jen

Edmundo 

 

Jen / Edmundo

 

Landmark

Israel

Israel

 

Israel

 

Linscott Charter

 

 

 

 

 

MacQuiddy

 

 

Humberto

 

Humberto 

Mar Vista

Deb

 

 

Deb

 

Mintie White

 

Alfonso

Alfonso

 

Alfonso

New School

 

 

Erik (1/2 Day AM)

 

 

Ohlone

Samuel

 

Samuel

 

 

Pacific Coast Charter

 

 

 

 

Samuel

Pajaro Middle

David H

 

David H

 

David H

Pajaro Valley High

David R / Alfonso

David R 

David R 

David R / Alfonso

David R 

Radcliff

 

Samuel

 

Samuel

 

Renaissance High

Lesley

 

 

 

 

Rio Del Mar

Erik

Erik

 

 

Erik

Rolling Hills

Duncan Holbert

Edmundo

 

Edmundo

 

Edmundo (1/2 Day)

Starlight

 

Deb 

Israel

 

Israel

Valencia

 

 

Lesley

 

Lesley

WCSA

 

 

Jen (1/2 Day)

 

 

Watsonville High

Mike / Humberto

Mike

Mike

Mike

Mike 

 

 

 

 

Site Tech Name/Email

Cell Number

Monday

Tuesday

Wednesday

Thursday

Friday

Benji Rodriquez

Cell: 559-341-4330

Amesti

H.A. Hyde

H.A. Hyde

Amesti

H.A. Hyde

David Ho

Pajaro Middle

Calabasas

Pajaro Middle

Calabasas

Pajaro Middle

David Russell

Cell: 831-251-1523

PVHS

PVHS

PVHS

PVHS

PVHS

Erik Orgell

Cell: 831-708-8084

Rio Del Mar

Rio Del Mar 

New School / DTI 

DTI

Rio Del Mar

Edmundo Silva-Ibarra

Rolling Hills/ Duncan Holbert 

EA Hall

Rolling Hills/ Duncan Holbert  

EA Hall 

Rolling Hills/ Duncan Holbert 

Israel Zuckerman

Landmark

Landmark

Starlight

Landmark

Starlight

Jeff Ramos

Cell: 831-204-0914

AHS

AHS

AHS

AHS

AHS

Jen Salinas-Holz

Cell: 831-288-3150

 Lakeview

Alianza Charter

WCSA

(Half Day)

Lakeview

Alianza Charter

Alfonso Medrano

PVHS

Mintie White 

Mintie White 

PVHS 

Mintie White 

Lesley Ramos

Cell: 831-632-9031

Renaissance 

AHS

Valencia

AHS 

Valencia

Mike Oakden

Cell: 831-607-9099

WHS

WHS

WHS

WHS

WHS

Patrick Casey

Cell: 831-200-4272

 

 

 

 

 

Ryan Morgan

Cell: 831-600-5440

Aptos Jr

Hall District

Aptos Jr 

Hall District

Aptos Jr

Samuel Torres

Cell: 831-319-8622

Ohlone 

Radcliff

Ohlone

Radcliff

PCCS

Silvestre Montejano

Cell: 831-809-4903

Bradley

Cesar Chavez

Cesar Chavez

Bradley

Cesar Chavez

Deb Berkson

Cell: 831-419-4885

Mar Vista

Starlight 

Freedom

Mar Vista

Freedom

Humberto Fernandez

WHS 

Ann Soldo

MacQuiddy 

Ann Soldo

MacQuiddy